Terms of Service

Last updated: March 21, 2026

1. Acceptance of Terms

By accessing or using the Chat Widget platform, website, dashboard, embeddable widget, and related services (collectively, the “Service”) operated by Quincer (“we,” “our,” or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

Chat Widget provides an AI-powered embeddable chat widget platform that enables businesses to deploy conversational AI agents on their websites. The Service includes a configuration dashboard, AI-powered chat functionality, knowledge base management, conversation analytics, third-party integrations, and related tools.

3. Account Registration

To use the Service, you must create an account by authenticating through Google OAuth. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

You must be at least 18 years old to create an account. You agree to provide accurate and complete information during registration and to keep your account information up to date.

4. Subscription Plans & Billing

4.1 Plans

The Service is offered under multiple subscription tiers: Free, Pro, and Enterprise. Each tier provides different feature limits and capabilities as described on our pricing page. We reserve the right to modify plan features and pricing with 30 days' notice.

4.2 Billing

Paid subscriptions are billed monthly or annually in advance. Payment is processed through Stripe. You authorize us to charge your payment method for all fees associated with your subscription plan.

4.3 Free Trial

We may offer a free trial period for paid plans. At the end of the trial, you will be automatically charged unless you cancel before the trial expires.

4.4 Refunds

Subscription fees are non-refundable except where required by law. If you cancel your subscription, you will continue to have access to paid features until the end of your current billing period.

4.5 Usage Limits

Each plan has defined usage limits (conversations per month, knowledge base items, team members, etc.). If you exceed your plan's limits, we may restrict access to certain features, prompt you to upgrade, or charge overage fees as applicable to your plan.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Transmit harmful, abusive, defamatory, obscene, or otherwise objectionable content
  • Distribute spam, phishing attempts, or malware through the chat widget
  • Impersonate another person or entity
  • Interfere with or disrupt the Service or servers connected to the Service
  • Attempt to gain unauthorized access to any part of the Service
  • Use the Service to collect sensitive personal data (health records, financial account numbers, government IDs) through the chat widget without appropriate legal basis and safeguards
  • Use the Service in a manner that is deceptive to end users (visitors must be informed they are interacting with an AI agent)
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Resell or redistribute the Service without a reseller agreement

6. Your Content & Data

6.1 Ownership

You retain all rights to the content you upload to the Service, including knowledge base entries, widget configurations, and conversation data. We do not claim ownership of your content.

6.2 License to Us

By uploading content to the Service, you grant us a limited, non-exclusive, worldwide license to use, process, store, and display your content solely for the purpose of providing and improving the Service. This license terminates when you delete your content or close your account.

6.3 Responsibility

You are solely responsible for the accuracy, legality, and appropriateness of all content you upload, including knowledge base information that your AI agent uses to respond to visitors. You are responsible for ensuring that AI-generated responses based on your knowledge base are accurate and appropriate for your use case.

7. AI-Generated Content

The Service uses artificial intelligence to generate responses to visitor queries. You acknowledge that:

  • AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate
  • You are responsible for monitoring and reviewing AI responses in your dashboard
  • We recommend including a disclosure on your website that visitors may be interacting with an AI agent
  • AI responses should not be relied upon for medical, legal, financial, or other professional advice
  • We are not liable for actions taken by visitors based on AI-generated responses

8. Third-Party Integrations

The Service allows you to connect third-party tools and services (CRMs, calendars, ticketing systems) via MCP connectors and APIs. When you enable an integration:

  • You authorize us to exchange data with the third-party service as configured
  • You are responsible for complying with the third party's terms of service
  • We are not responsible for the availability, accuracy, or security of third-party services
  • If you provide third-party API keys (BYOK), you are responsible for the associated costs and usage

9. API Usage

Pro and Enterprise plan users may access our API. API usage is subject to rate limits defined by your plan. You agree not to abuse the API, not to share API keys publicly, and to implement reasonable security measures when using the API. We reserve the right to revoke API access for violations.

10. Intellectual Property

The Service, including its code, design, logos, documentation, and all related materials, is owned by Quincer and is protected by intellectual property laws. The embeddable widget code is provided under a license for use solely in connection with the Service. You may not copy, modify, or distribute the widget code outside of its intended use.

11. Service Availability & SLA

We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable for maintenance, updates, or due to factors beyond our control. Enterprise plan customers may be eligible for a Service Level Agreement (SLA) with defined uptime commitments.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUINCER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

14. Indemnification

You agree to indemnify and hold harmless Quincer and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your content, your violation of these Terms, or your violation of any rights of a third party.

15. Termination

You may cancel your account at any time through the dashboard settings. We may terminate or suspend your account immediately, without prior notice, if you violate these Terms or engage in conduct that we determine is harmful to the Service or other users.

Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days after termination, during which you may request an export. After 30 days, your data will be permanently deleted.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page, updating the “Last updated” date, and/or sending an email notification. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

18. Contact Us

If you have questions about these Terms of Service, please contact us at:

Email: legal@quincer.com

Company: Quincer